Broadcast emails pending not working

Product Support
1

Hi, I am using Mautic v2.15.0 (on Debian OS, PHP 5.6.40 - mod_php).
I tried to send a broadcast email to a segment, but it worked partially.
Most email are still in “pending” state.
I have no error in my log.
If I try to send broadcast manually (eg. from console), it seems there are no task to do.

Any help?
Thank you very much!

2

Hi Armitage,

Do you have the cron job for sending broadcast scheduled emails in your instance? It’s this one :

You can find the cron job listed on this link : https://www.mautic.org/docs/en/setup/cron_jobs.html

php /path/to/mautic/app/console mautic:broadcasts:send [--id=ID] [--channel=CHANNEL]

Try setting it up and see if it works.

3

If this problem is arising with 2.15.2:

Please see this issue on GitHub: https://github.com/mautic/mautic/issues/7767

The PR to fix is here:

Please comment on the PR if this fixed the problem for you!