Bulk removal of "Do not contact"

Product Support
1

I accidentally marked (manually) people as “do not contact” using import



Now I try to import the list with “do not contact” set to 0, but it has no effect



Any help?



Chen

2

I accidentally marked (manually) people as “do not contact” using import

Now I try to import the list with “do not contact” set to 0, but it has no effect

Any help?

Chen

3

If you have self-hosted you have to work with database if you are in Mautic Cloud oh boy

4

[quote=23325:@ninjoan]if you are in Mautic Cloud oh boy[/quote] :smiley:

@chenlev: Is it an option to delete an re-import your contacts?

5

contacts stay mark in the database as Do not contact. if you delete it using the Mautic GUI

6

Correct, of course not via database

7

I’ve a similar question. How do I bulk remove ‘Do not Contact’ from a list of contacts in Mautic.

Like, to bulk add ‘Do Not Contact’ to a list of contacts in
Mautic there is this option

image

From here you can select up to 100 contacts and add the tag ‘Do Not Contact’, but how do I remove it in bulk, if let’s say I want to contact them after several months?

8

Sure,

  1. make a segment with contacts with DNC
  2. create a campaign with this segment
  3. choose remove DNC action
  4. publish and enjoy
9

@joeyk yes, your supposal would work, but it also removes ALL bounces, which is not always wanted. We recently had an issue with an mail-domain which returned a lot of false-positives. Now those are mixed with real bounces, and i only want to reset the wrong ones, which i know.
So +1 for the requested feature in the bulk-dialog (could not be too hard to implement, or?)

10

You may either use SQL or the API to make this happen.

We had a similar problem with one of our customers. And we ended up using both (SQL + API) in order to fix the problem.