Prior to building a campaign I had a trigger set up to add new views to a list: “Possible Leads” and an action so that any new website viewer submitting a form - would then have 5 points added
However, I decided to set up campaigns to have more comprehensive marketing automation so I turned the action and trigger off.
The campaigns I set up so that when a lead submits a form they get:
- Welcome Email
- 50 points
- Added to a specific list
Right now, they get the welcome email, get 5 points (NOT the 50! that they should) and they are not adding to a list.
It seems that the trigger and action that have been turned off and deleted may still be impacting current campaigns? Has this happened before? If we can’t amend and depend on campaigns to work, we’ll have to avoid Mautic till this issue is resolved.