Campaign Builder Not Working

Product Support
1

Prior to building a campaign I had a trigger set up to add new views to a list: “Possible Leads” and an action so that any new website viewer submitting a form - would then have 5 points added



However, I decided to set up campaigns to have more comprehensive marketing automation so I turned the action and trigger off.



The campaigns I set up so that when a lead submits a form they get:


  1. Welcome Email
  2. 50 points
  3. Added to a specific list



    Right now, they get the welcome email, get 5 points (NOT the 50! that they should) and they are not adding to a list.



    It seems that the trigger and action that have been turned off and deleted may still be impacting current campaigns? Has this happened before? If we can’t amend and depend on campaigns to work, we’ll have to avoid Mautic till this issue is resolved.



    Thanks
2

Prior to building a campaign I had a trigger set up to add new views to a list: “Possible Leads” and an action so that any new website viewer submitting a form - would then have 5 points added

However, I decided to set up campaigns to have more comprehensive marketing automation so I turned the action and trigger off.

The campaigns I set up so that when a lead submits a form they get:

  1. Welcome Email
  2. 50 points
  3. Added to a specific list

Right now, they get the welcome email, get 5 points (NOT the 50! that they should) and they are not adding to a list.

It seems that the trigger and action that have been turned off and deleted may still be impacting current campaigns? Has this happened before? If we can’t amend and depend on campaigns to work, we’ll have to avoid Mautic till this issue is resolved.

Thanks

3

Hmm. This hasn’t happened before to my knowledge. Can you send me some screenshots of:

  1. your campaign config screens
  2. your form config
  3. the disabled points screen
4

Hi Chad,

I’m the web developer for Sway. When you mean the config files, do you mean the builder pages for above or the edit pages?

5

Hi HiKaylum,

I was referring to just a screenshot of the way that these screens are set up - not a specific config file.

6

Hi Chad, you requested the following:

  1. your campaign config screens
  2. your form config
  3. the disabled points screen

I believe everything you need is here:

Link to view the form for:
FAI LP form in Mautic: http://gyazo.com/d14db05a591a855e18587c1d5677e833

Plus campaign config screenshots for:
Irish List campaign: http://gyazo.com/9d671c6a1f2664cd51947260bdd356e6
irish list campaign actions: http://gyazo.com/7d284c1150d1b424099844de0fb00d57 , and
a screenshot from the campaign builder that clearly shows the FAI form listed as one of the submission forms for the FAI LP: http://gyazo.com/be8151c9ac9c12a3dcc328d8ed0c8967

Also, the points screen attached to show: Actions & Triggers:
http://gyazo.com/4900c3c72ada4f9314b1d40e49102cf5
http://gyazo.com/5854c283c7b567ba0e3a4708e0ad78e4

7

Also - I just added a lead into the form to test it - after teh 1.1. update:

still only providing 5 points to the lead

http://gyazo.com/0b4d83e4be039b45fd67edd906a13884

8

Any update Chad? Added in those screens you requested.

9

Still waiting for a response on this! Bumped!

10

HI @Sway,

I think this might be the problem, correct me if I’m wrong in the intrepreting the setup.

You have a form that adds the created lead to a lead list and that list is associated with the campaign (as lead sources). Then your campaign starts with the submits form decision. Right?

If that’s the case,then I think the problem is that for a campaign decision to be recognized, the lead has to already be a member of the campaign. At the time the form is submitted, the lead isn’t part of the campaign because that happens later down the process when the form’s action adds the lead to the associated list. So the form decision is not associated with the campaign for the lead and thus the dripflow is not triggered.

So there’s a couple options.

  1. Remove the root submits form decision from your campaign and just start with the actions. Since it is your form that is indirectly adding the lead to the campaign, the submit form decision is assumed and thus not needed. This will move your leads down through the dripflow.

  2. The second option is create a Campaign form instead of a Standalone form. With Campaign forms, you don’t setup the actions in the form itself. Instead you choose the form as a lead source when building the campaign then setup the campaign to handle the actions a Standalone form would (add the lead to a specific lead list, etc). Again for this one, don’t use a submits form decision as the root of your dripflow as it’s assumed since the form is chosen as the lead source.

Hope that helps!

Thanks,
Alan