Campaign completely inactive

Product Support
1

Hello,

I’m trying to setup a campaign of sending mail automatically, but all efforts have almost no effect

I’ve tested and my campaign does not send mail as set script

Maybe I did something wrong?

Please see below the screen shots
Cron Jobs: http://prntscr.com/a0iqdp
Hosting: http://prntscr.com/a0ir6p
FTP: http://prntscr.com/a0ixxt
New Campaign Form: http://prntscr.com/a0is2j
Field: http://prntscr.com/a0iskh
Submit OK: http://prntscr.com/a0it29
Campaign forms: http://prntscr.com/a0iufa
Thank you and wish the support right now!
2

Hello,
I’m trying to setup a campaign of sending mail automatically, but all efforts have almost no effect
I’ve tested and my campaign does not send mail as set script
Maybe I did something wrong?

Please see below the screen shots
Cron Jobs: http://prntscr.com/a0iqdp
Hosting: http://prntscr.com/a0ir6p
FTP: http://prntscr.com/a0ixxt
New Campaign Form: http://prntscr.com/a0is2j
Field: http://prntscr.com/a0iskh
Submit OK: http://prntscr.com/a0it29
Campaign forms: http://prntscr.com/a0iufa

Thank you and wish the support right now!

3

Do the cron jobs have some kind of log so you could see the output? Or can you execute the commands via SSH to see the output?

4

I will give you an account login to my server supports up to consider this issue?
If possible, I would be happy …

5

I’d rather not. It’s beyond support I want to provide in this forum. Maybe ask your hosting provider if he could check that for you.

6

Please see the screen shot above and let me know the details error?

7

I think I would try the following:

  • Run the cron jobs, especially the campaign update and trigger on the command line and see if it actually works
  • Check the campaigns and see if the leads are put in it.
  • Click on the leads and see if there has been a send email event registered for them
  • Try sending a test email to check your mail server settings are correct.
  • Check your spam folder!

I hope you’ll find the error somewhere along the above steps.

8

thanks