Mautic Community Forums

Campaign sends email dated in the past

Hi, there is a strange behavior in a campaign.



I created a campaign for a classroom course scheduled on october 8th, 2016.



I want to send 4 emails:

  • first on september 24 at 12:00 pm (15 days before the course)
  • second on october 1 at 12:00 pm (7 days before the course)
  • third on october 7 at 4:00 pm (the day before the course)
  • fourth on october 8 at 7:00 pm (1 our after the end of the course)



    the strange behaviour is that if a lead subscribe to the campaign before september 24th everything works good but if a user subscribes the course today (october 1st at 20:32) mautic will send him also the first email (scheduled on september 24th 12:00 pm) and the second email (scheduled on october 1st at 12:00 pm).



    In a few words i want to send only the mail scheduled after the form submission time

Hi, there is a strange behavior in a campaign.

I created a campaign for a classroom course scheduled on october 8th, 2016.

I want to send 4 emails:

  • first on september 24 at 12:00 pm (15 days before the course)
  • second on october 1 at 12:00 pm (7 days before the course)
  • third on october 7 at 4:00 pm (the day before the course)
  • fourth on october 8 at 7:00 pm (1 our after the end of the course)

the strange behaviour is that if a lead subscribe to the campaign before september 24th everything works good but if a user subscribes the course today (october 1st at 20:32) mautic will send him also the first email (scheduled on september 24th 12:00 pm) and the second email (scheduled on october 1st at 12:00 pm).

In a few words i want to send only the mail scheduled after the form submission time