Campaign stuck- "Pending Actions" not getting processed

Product Support
1

Your software
My Mautic version is: 3.3.2.
My PHP version is: 7.3.27
My Database type and version is: “Olson” Timezone Database Version 0.system

Your problem
My problem is: I am very new to mautic- I am using SES as my delivery server, My campaigns is are not fully sent, I have pending actions in the campaigns which are not getting completed.

I have installed mautic on cpanel- softaculous

Below are crons I have-

3,8,13,18,23,28,33,38,43,48,53,58 mautic:messages:send >/dev/null 2>&1
3,8,13,18,23,28,33,38,43,48,53,58 mautic:broadcasts:send >/dev/null 2>&1
2,7,12,17,22,27,32,37,42,47,52,57-mautic:segments:update >/dev/null 2>&1
3,8,13,18,23,28,33,38,43,48,53,58 mautic:campaigns:update >/dev/null 2>&1
3,8,13,18,23,28,33,38,43,48,53,58 mautic:campaigns:trigger >/dev/null 2>&1
2,7,12,17,22,27,32,37,42,47,52,57 mautic:emails:send >/dev/null 2>&1
2,7,12,17,22,27,32,37,42,47,52,57 mautic:email:fetch >/dev/null 2>&1

Steps I have tried to fix the problem: I have tried tweeking the queue settings, Below is the screenshots- Kindly help me fix this
image

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2

Hello,
Is this your real path in the cronjobs?
You need to add the php command and path, like:

3,8,13,18,23,28,33,38,43,48,53,58 php /pathtoyourmautic/mautic:messages:send >/dev/null 2>&1

Also PMd you with more help

3

Joe, Thanks for replying
I have the PHP path to mautic
/usr/local/bin/php /home/roservices/public_html/
They look good. I triggred about 658 email from a campaign- Few are pending actions in campaign. But Sending SES shows the emails were delivered

4

Delivered: Mautic shows it?
What is in your /mautic/var/spool folder? any files?

5

Mautic doesnt show that, and the spook is empty.

Had some scheduled emails today from the campaign, but all failed. Below is screenshot.

image
image809×240 13.1 KB

6

You need to check the spool hete:
/mautic/var/spool

Otherwise you don’t know if the emails are sent or just spooled.
If you have queue sending set, then spooling = sending for mautic stats

7

/mautic/var/spool is empty

8

So emails were out okay?
You also said, that Emails were delivered according to SES?

9

No, the send set of emails didnt go out. . SES doesnt show if it was sent.

10

Check the logs and post here please.
I think you are trying to send from an unverified address or the port is blocked or you are in sandbox.
Joey