Campaign will not email segments

Product Support
1

Hi,



We’re using the free Mautic hosted version and we’ve setup 12 test contacts in a segment.

We can send an example email via: Channels > Email > Send Example email

mautic1.png



However, the campaign does not run at the time it’s set to and thus campaign emails are never sent.

We’ve double checked our configuration and are at a loss to figure this out.

mautic3.png

mautic2.png



Note that this is not the self-hosted version and is the free mautic.net provided host and it’s probably not the cron job.

Any help is appreciated.

2

Hi,

We’re using the free Mautic hosted version and we’ve setup 12 test contacts in a segment.
We can send an example email via: Channels > Email > Send Example email

However, the campaign does not run at the time it’s set to and thus campaign emails are never sent.
We’ve double checked our configuration and are at a loss to figure this out.

Note that this is not the self-hosted version and is the free mautic.net provided host and it’s probably not the cron job.
Any help is appreciated.