Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: When a contact manually unsubscribe using in email link then administrator change the contact’s preference to email again. The contact still no longer can recei…

May be worth checking in the database what the contact’s status is regarding bounced status / DNC status just to be clear that the DNC has been removed cleanly. Not sure how you’re trying to send the email - have you checked to see if it’s making it as far as Amazon or is it just not getting sent a…

it all a test email … Right now, we are using Sendy as our production marketing email but we wanted to switch over to Mautic soon. I have install Mautic and link it with Amazon SES API successfully. It only got a few contacts in it for testing purpose for now to see how it works, So far we are abl…

I checked the db and noticed that the contact is not in the lead_donotcontact table but in the lead_lists table it showing it as unsub

It seems like you can only send one email to a contact and after that it will not let you to send any more email to a contact. Must be a setting or something somewhere because it just one email once that all … doesn’t matter it if per day or week … only one email and that it …

Check this thread. I think it carries the solution: [image] Possible Issue with Email Frequency in 4.0.1 Product Support Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: maraud Your problem My problem is: I have anothe…

I saw that setting in my Mautic and changed it to 100 then tried sending email again… It didn’t fix it … Still exploring but thanks for sharing!

It working again … Here what I did to fix it with the help of @joeyk and @rcheesley Thank you both! I was testing it using the Custom Email that you send by using the Send email button under the contact edit page and I thought it would send them using the email address which was registered as the…

Cannot receive test email after removing "Do Not Contact" from contact

Product Support

joeyk November 4, 2021, 5:35pm 6

Check this thread. I think it carries the solution:

Topic		Replies	Views
New contact is tagged "Do not contact" Product Support	4	638	July 25, 2018
Question about "Do not contact" Product Support	2	444	August 15, 2023
Last execution error: Contact has requested to not be emailed Product Support	0	274	March 3, 2021
API not sending emails to existing contacts Mautic 6 Install/Upgrade Support	11	115	July 8, 2025
User automatically unsubscribed (DO NOT CONTACT) General Discussion	1	435	March 10, 2021

Cannot receive test email after removing "Do Not Contact" from contact

Related topics