I just finished setting up Mautic for a client and tried creating a list with test contacts to send a few emails to.
I created myself as a contact with an email address that hasn’t been used before on this Mautic instant and when I tried sending a mail to the segment that had my user in it, I got a failed notice and the log tags me as “Do not contact”
What I wanted to find out was
- What is the basis for tagging a user as “Do not contact”?
- How do I undo this, especially on a mass scale, my client has about 5k leads in his DB. If this happens to half that list I’d be screwed
- How do I prevent this from happening moving forward?
Thanks in anticipation.