Cannot save "Password for the selected mail service"

Product Support
1

Hi, I’m been trying to solve this problem via searching the forum but failed. Does anyone here can help me on this issue?

I attached 2 screen shot here for your reference

First : You can see everything is running fine. Then I clicked 'Save & Close"

Then when i check again, the password is gone.

My webhosting already enable all the ports (25, 465 or 587) for Amazon SES, i only can connect to Amazon SES via “other SMTP Server”

Thanks and I appreciate your kind help

1 Like
2

image as below, dunno why it didnt show in my first post

https://s9.postimg.org/jzljxyblr/mautic_cannot_save_password_-_01.png

https://s9.postimg.org/i7sl31zyn/mautic_cannot_save_password_-_02.png

3

I misunderstood … your password has been saved … don’t worry … you may proceed , just check test connection … it would work

4

@keong118 I have the same problem :sweat:, did you found a solution ?

5

The pasword is not shown by design, but it is saved and the service will work