Cannot save updates on landing pages

Product Support
1

I am having difficulty in getting changes on landing pages to be saved. does anyone know if there is a problem?

2

Hello @cobusm and welcome to the Mautic Community Forums!

I have moved your post into #support as that seems to be the most appropriate place for it.

Please can you provide more information to facilitate others helping you with this problem? As a minimum please share:

  1. Your Mautic version (shown at the bottom right of the screen)
  2. Your PHP version (accessed via the cog menu top right > System Info > PHPInfo)
  3. The theme you’re using (accessed via the landing page - look for the selected theme)
  4. Any errors you are seeing either in your browser console (press F12), or in Mautic’s error logs (accessed via the cog menu top right > System Info > Log)

With this information hopefully someone will be able to help troubleshoot and figure out what the problem is.

3

Thank you for the reply. The problem is just when i apply the changes i made to a landing page or when i create a new landing page, the program just hangs… it does not apply the changes. Will send info tomorrow.

4

I am using mautic Version : 2.15.3

PHP Version 7.1.33

I always use the blank themes

This is the following error in the log: [2020-01-20 09:38:01] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\DriverException: “An exception occurred while executing ‘UPDATE mau2y_leads SET last_active = ? WHERE id = ?’ with params [“2020-01-20 09:37:59”, null]: Prepared statement needs to be re-prepared” at /home/myleadsi/public_html/Forms/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘UPDATE mau2y_leads SET last_active = ? WHERE id = ?’ with params [“2020-01-20 09:37:59”, null]:\n\nPrepared statement needs to be re-prepared at /home/myleadsi/public_html/Forms/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): Prepared statement needs to be re-prepared at /home/myleadsi/public_html/Forms/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:172)"}

5

so after all of this what is the resolution? why are all the posts that have resolutions to fix what seems like a common problem deleted?

6

Hi folks,

It seems that from a quick google leading me to this Stack Overflow post, this is a MySQL issue and not something that is related to Mautic itself.

Given the mentioned Mautic version has not been supported in many years, it’s not something we can help troubleshoot and more than likely isn’t relevant any more.

The only posts that are deleted in this forum are those which are spam - no other posts are deleted.

7

That’s all well and good, but I too am unable to get this to work and there does not seem to be any guidence on a FIX for landing pages not being able to save.