I have Mautic 6.07 installed. I am trying to create a new standalone form, but when I save the form, it gives me an error and then fails to save the form. The buttons for saving the form are disabled, and there is no error message in the interface to indicate why it won’t save. The only error I receive is ‘Your request could not be processed, please try again’. How do I resolve this issue?
Please get the error message from the logs. That would tell us what’s wrong.
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I have seen forum posts similar to this in the past where the site as Wordfence or similar WAF that is intercepting/blocking requests.
The logs are needed to help debug this further @siteleas - please provide them. Thanks!
When I visit <mauticdomain.tld/s/sysinfo> this is what I see…
Current Error Log
Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.
Could you provide the specific path to the logs you would like the contents of?
This is what is in the error_log file in the base folder of the Mautic instance:
[09-Dec-2025 01:13:03 UTC] PHP Fatal error: Uncaught RuntimeException: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 8.1.0”. You are running 7.4.33. in /home/getergone/autopilot.getergone.ca/vendor/composer/platform_check.php:26
Stack trace:
#0 /home/getergone/autopilot.getergone.ca/vendor/composer/autoload_real.php(25): require()
#1 /home/getergone/autopilot.getergone.ca/vendor/autoload.php(22): ComposerAutoloaderInitb857a5569943cfe90c3640c06613d635::getLoader()
#2 /home/getergone/autopilot.getergone.ca/autoload.php(3): require(‘/home/getergone…’)
#3 /home/getergone/autopilot.getergone.ca/app/config/bootstrap.php(5): require(‘/home/getergone…’)
#4 /home/getergone/autopilot.getergone.ca/index.php(9): require(‘/home/getergone…’)
#5 {main}
thrown in /home/getergone/autopilot.getergone.ca/vendor/composer/platform_check.php on line 26
There’s nothing in that log that could link it to today’s attempt to create a Mautic form.
HELP?
So, I can navigate to the forms section, select stand alone form enter everything into the different parts of the interface with no issues with the UI, but then when I go to click save it doesn’t save and the buttons just gray out. When I inspect with the developer console, I see that there suddenly appears a 403 error when I click save (not before).
Here is the call that is being attempted and the data:
POST
scheme
https
host
autopilot.getergone.ca
filename
/s/forms/new
mauticUserLastActive
47
mauticLastNotificationId
Address
165.140.156.79:443
Status
403
VersionHTTP/2
Transferred
353 B (199 B size)
Referrer Policy
strict-origin-when-cross-origin
Request Priority
Highest
DNS Resolution
DNS over HTTPS
Please have a look at what I have added to this thread and let me know your thoughts