Mautic Community Forums

contact import hangs

In short I was successfully plodding along importing our db a region at a time. I got to the 23rd region when I got a an error ( I thought it was a 500, I didnt pay that much attention… ) turns out it cant have been as there is nothing in the logs…



Anyway, I now hang when I try and open /s/contacts/import I have checked the app/logs/ and the only issues I could see were


  1. “mautic.ERROR: Error: Allowed memory size of…” so I increased the memory


  2. mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /app/logs/mautic_prod-2016-07-20.php” at /home/[myaccount]/public_html/sportnews/marketing/app/bundles/CoreBundle/Controller/CommonController.php line 411



    Both didnt seem to have anything to do with “/s/contacts/import” …



    Has anyone experienced anything like this and if so can you point me in the right direction.



    Thanks in advance


In short I was successfully plodding along importing our db a region at a time. I got to the 23rd region when I got a an error ( I thought it was a 500, I didnt pay that much attention… ) turns out it cant have been as there is nothing in the logs…

Anyway, I now hang when I try and open /s/contacts/import I have checked the app/logs/ and the only issues I could see were

  1. “mautic.ERROR: Error: Allowed memory size of…” so I increased the memory

  2. mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /app/logs/mautic_prod-2016-07-20.php” at /home/[myaccount]/public_html/sportnews/marketing/app/bundles/CoreBundle/Controller/CommonController.php line 411

Both didnt seem to have anything to do with “/s/contacts/import” …

Has anyone experienced anything like this and if so can you point me in the right direction.

Thanks in advance

I thought I would include this as it looks rather strange.

[21-Jul-2016 10:04:49 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 70080841 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/CoreBundle/IpLookup/AbstractLocalDataLookup.php on line 85
[21-Jul-2016 11:24:48 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:27:06 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:31:11 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:36:54 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:38:37 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:41:22 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 11:58:00 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:02:11 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:04:26 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:11:07 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:18:06 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:25:40 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:53:53 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70
[21-Jul-2016 12:59:54 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70

confirmed this is the fail:

[21-Jul-2016 14:08:01 Australia/Melbourne] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70

Now just need to workout the fix…