Contacts not importing in mautic while importing in browser or importing in background

Product Support
1

My Mautic version is: 4.4.9
My PHP version is:
My Database type and version is:

My problem is: contacts not importing in Mautic while importing in the browser or importing in the background

Steps I have tried to fix the problem: 1) test by increasing and decreasing limit
2) reduce the contact size upto 6000 only

2

Hi,
The background import is processed by the mautic:import cron command. Have you set it up?
Here is a good tutorial:

1 Like
4

yes i have set crons job for 5 min.

5

Do this:

Start the import in the background in the UI, go to Mautic and execute the command. See what the response is.

6

Will you please elaborate it how to do that properly?

7

Sure.

  1. stop the cronjobs
  2. do an import, like you would do and choose to do it in background
  3. login to your Mautic via SSH, and execture the command you set in your cron. This will help you to understand if you are using the right command and/or there are any problems.
8

Thank you for this information. I’ll surely try it .

9

Hello @futureexpert,

It’s done on your side?

Pierre