Mautic Community Forums

Create a cold subscriber segment

Hi,

I’d like to create a cold subscriber segment. I’d like to implement a rule similar to convertkit:

We define cold subscribers as any subscriber who hasn’t opened or clicked an email in the last 90 days. For subscribers who have been active for fewer than 90 days, we define cold subscribers as anyone who hasn’t opened or clicked an email in 30 days.

For simplicity, I’d like to add everyone who hasn’t opened or clicked an email in the last 90 days to a segment called “Cold Subscriber”.

My problem is, that I don’t know how to filter accordingly.

  • There is a contact field called “Email Read Date”, but I don’t find any information about it in the docs (there are some of the segment filter contact fields which aren’t mentioned in the docs…).
  • I didn’t find a contact field, which might act as a »Email clicked date«. Is there one? As I’d like to rely more on click rate than opening rate, this field is of importance.