There are no pending contacts here. It should look like this if you have pending contacts:
For the email in the first row it seems, there are no contacts qualifying.
You are using gmail as smtp. This explains the super bad opening rate: 7 emails from 34k sent. I think gmail refused to send those messages, and you didn’t get anything out.
Gmail won’t allow you to send more then 500 - 2000 emails / day, the rest will fail and Mautic won’t even notice that. You can get your reputation ruined in no time like this.
Hal, I mean this the best possible and most respectful way:
Mautic is not easy on beginners, but you lack some basic deliverability and strategic knowledge. I think you should hire someone who understand Mautic better.
Or take a Mautic course, there are many (I have one for beginners for $50.)
!! The expected response code is 250, but the received code is “421,” with the message "421-4.7.0 Try again later, closing connection. (MAIL)
421-4.7.0 Learn more at
421 4.7.0 About SMTP error messages - Google Workspace Admin Help 8-20020a17090a19c800b0027cfb5f010dsm38124pjj.4 - gsmtp
" (code: 421) (code: 421)
However, Google Workspace has stated that they removed our account’s SMTP daily quota limit.
Once again, is there a Mautic plugin that supports Gmail API email messages?
I currently have an open ticket with Google Workspace to affirm our business account’s daily quota limit for SMTP and Gmail API messages.
First, the Mautic Gmail plugin did not support the Gmail API using OAuth 2.0. Additionally, Amazon CloudWatch provides metrics and feedback on all email traffic, unlike Google Ops Agents. That’s why our DevCED Team’s plugin will route traffic through Amazon CloudWatch.
Are you pushing out Amazon SES email messages from multiple Amazon accounts? How do you manage your email reputation? How do you follow Amazon’s best practices to email contacts that have specifically requested your mail?
When you refer to ‘smart unsubscribe system,’ do you mean allows recipients to customize their email preferences, such as selecting specific types of emails they want to receive or opting out of all communications from a particular sender? Is your feedback loop limited to only Amazon Cloudwatch and Amazon SES?