Mautic version is: 4.4.5
My PHP version is : 7.4.33
My MariaDB version is : 10.5.17-MariaDB-cll-lve
I have a problem with the bounce management.
I did everything as it was said here: Bounce management | Mautic and read so many posts about bounce management but haven’t found the answer.
Can someone help?
I am sending and receiving emails via my own server. Sending emails works perfect. Problem is with receiving bounces.
If I set a
Custom return path (bounce) address with my email address email@example.com in the Email settings than all bounced emails are sent right there to firstname.lastname@example.org. It’s ok. But if I additionally set this email address (email@example.com) in the
Monitored Inbox Settings as well, my mailbox firstname.lastname@example.org does not receive bounced emails any more.
I checked my server logs and found that every time it is a bounced email the delivery of the returning message is false. Every time it happens it tries to send returning message to the email address bounce+bounceXXXXXXXX@domain.com instead of email@example.com.
2022-12-23 02:13:42 1p8Wd4-000Cd7-8b Completed
+++ 1p8Wd4-000CdF-Aa has not completed +++
2022-12-23 02:13:42 1p8Wd4-000CdF-Aa <= <> R=1p8Wd4-000Cd7-8b U=mail P=local S=32763 T=“Mail delivery failed: returning message to sender” from <> for firstname.lastname@example.org
2022-12-23 02:13:42 1p8Wd4-000CdF-Aa ** email@example.com F=<> R=virtual_aliases:
2022-12-23 02:13:42 1p8Wd4-000CdF-Aa Frozen (delivery error message)
Any help would be most appreciated.
All the best.