My Mautic version is: 3.3.2
My PHP version is: 7.4.3
Right after installing Mautic, anonymous contacts started to appear. I’m new to Mautic so it took me some time to understand why this happens. The concept is clear to me now; Mautic tracks as many contacts as possible from your website and these can be “upgraded” when more info (like name, email, etc) is captured. Great concept!
However, I fail to understand why Mautic also creates anonymous contacts from (bot) visitors on 404 pages from the Mautic installation itself. I have not added any tracking info to these pages (they’re system generated anyway). My Mautic installation is running on a subdomain which is used for administrative purposes only, so I never want to track any visitor on this domain.
Is it possible to set this up somehow, or to disable the tracking from Mautic 404 pages? I did find some similar issues Bots are creating anonymous contacts in my AWS hosted mautic instance and Ghost contact IDs - #5 by biz-rolodex but the first doesn’t offer any solutions. The second suggests to install a manually patched version of Mautic, but that’s something I don’t want to prevent any future upgrade issues.
Or am I just complaining about a non-issue, and should I find a way to learn to live with (thousands of) unused anonymous contacts?