email error

Product Support
1

Hi



just tried setting up email(of which there is doc’s for)

and I’m getting this error:

Code:
Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=*.hkdns.co.za

Does anyone understand what the error is?
2

Hi

just tried setting up email(of which there is doc’s for)
and I’m getting this error:

Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=*.hkdns.co.za

Does anyone understand what the error is?

3

@Armant

What is your Mautic version?

4

it’s v2.6.1

5

[quote=21054:@Armant]Hi

just tried setting up email(of which there is doc’s for)
and I’m getting this error:

Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=*.hkdns.co.za

Does anyone understand what the error is?[/quote]
Try the nonvalidate option from the SSL pull-down:
https://www.mautic.org/community/index.php/5398-monitored-inbox-settings-test-error-communicating-with-the-imap/0

6

Hi @mausm

I’ve tried both none and SSL encryption options
both give the same result

Funny enough if i take out the username and password it then says success but if I test it I don’t receive any emails from Mautic.

Had a chat with my hosting provider about the issue, they think it is because mautic is on a subdomain with an ssl cert. and the main domain doesn’t have a wildcard ssl cert, that is the issue.

so i think i have these options:

  1. make use of an external mail service like mailchimp
  2. create a mautic.com account and live with the limitation that come with it
  3. install Mautic in the main directory in a sub-folder along with Wordpress and hope and pray I don’t have any issues with it there.
7

This look like is a problem relate to the IMAP server and NOT Mautic contact your hosting provider

8

ok I think i might have gotten confused with the option none.

tried the ssl with novalidate and it says success

tested it with a direct email from the contacts tab in mautic and received the test

but I don’t receive any email from a campaign test

9

@MxyzptlkFishStix

these are my cron jobs:

0,15,30,45 * * * *       home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update

5,20,35,50 * * * *       home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:campaigns:rebuild

10,25,40,55 * * * *       home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:campaigns:trigger --env=prod

13,27,42,58 * * * *       home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:social:monitoring

0 0 1 * 3      home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:iplookup:download
10

@MxyzptlkFishStix
I’ve changed the cron jobs to be in this format now:

php -q /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update

But i still don’t receive any email from the campaign.

Any other suggestions?

11

I’ve also use this format in the crons: (removed the -q)

php /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update

but still no email from the campaign

I’ve tried delaying the email for 1 minute, but still no email is received.

I’ve checked my spam folder, no email.

What else can I try, guys?
I’m out of ideas