Error 500 when creating new asset

Product Support
1

Hello,

I’m trying to add a new asset to my mautic installation but i’m always getting a 500 Internal Server Error:



“NetworkError: 500 Internal Server Error - http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=”



Can anyone help me, by now i can only add remote assets and that sucks a little for what i want!



Thanks!

2

Hello,
I’m trying to add a new asset to my mautic installation but i’m always getting a 500 Internal Server Error:

“NetworkError: 500 Internal Server Error - http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=”

Can anyone help me, by now i can only add remote assets and that sucks a little for what i want!

Thanks!

3

@absint0o
The help you’ll find by reading these threads:
https://www.mautic.org/community/index.php/7236-any-mautic-version-that-doesn-t-end-with-9-is-not-fit-for-use-i
https://www.mautic.org/community/index.php/6869-goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tr
probably isn’t what you originally expected
but it sure can help you save a lot of time!

Especially, if you keep in mind that some of the people who posted in the second thread used to be very enthusiastic contributors to the Mautic community.

4

@MxyzptlkFishStix
i’m using mautic version 2.7.1. I can’t access php.ini file because it’s a shared hosting, but i can see this in mautic’s system info (PHP info):
post_max_size 128M
upload_max_filesize 512M
in the mautic’s system info (Folder & File Permissions):
/home/mydomain/public_html/mautic/mautic/app/config/local.php Writable
/home/mydomain/public_html/mautic/mautic/app/cache Writable
/home/mydomain/public_html/mautic/mautic/app/logs Writable
/home/mydomain/public_html/mautic/mautic/media/files Writable
/home/mydomain/public_html/mautic/mautic/media/images Writable
/home/mydomain/public_html/mautic/mautic/translations Writable
the content of the log when i upload an asset is this:
[2017-04-10 17:01:23] mautic.CRITICAL: Uncaught PHP Exception LogicException: “Unable to guess the mime type as no guessers are available (Did you enable the php_fileinfo extension?)” at /home/mydomain/public_html/mautic/mautic/vendor/symfony/http-foundation/File/MimeType/MimeTypeGuesser.php line 135 {“exception”:"[object] (LogicException(code: 0): Unable to guess the mime type as no guessers are available (Did you enable the php_fileinfo extension?) at /home/mydomain/public_html/mautic/mautic/vendor/symfony/http-foundation/File/MimeType/MimeTypeGuesser.php:135)"} []

Thanks for your help!

5

It Worked!!!
Thanks alot @MxyzptlkFishStix !!!