Facing '504 Gateway Timeout' Error during Mautic Installation in installer/step/1.1

Product Support
1

Your software
My Mautic version is: v4.4.9
My PHP version is: 7.4
My Database type and version is: MariaDB

Your problem
My problem is:

I’m encountering a persistent issue while trying to install Mautic on my Ubuntu server with Nginx. The installation process runs smoothly until it reaches the installer/step/1.1 stage, where I’m consistently getting a ‘504 Gateway Timeout’ error. This has been a roadblock, and I’m seeking guidance to resolve this issue.

Steps I have tried to fix the problem:

  1. Verified my server’s resources and ensured it’s capable of handling the installation process.
  2. Adjusted Nginx timeout settings as recommended in various articles, including proxy_read_timeout, proxy_connect_timeout, and proxy_send_timeout.

Issues Faced:

  • Installation process proceeds smoothly until installer/step/1.1.
  • At this stage, a ‘504 Gateway Timeout’ error occurs, indicating that the server didn’t respond in time.
  • I’ve checked both Nginx and PHP-FPM logs, but I couldn’t find any specific error messages related to this issue.
  • I’ve also reviewed the access log and error log, but there are no obvious clues pointing to the root cause.
2

Hi,

please use CLI way of installing Mautic, its easier and fast. On top of all that GUI Mautic install is deprecated.

Regards, M.