504 gateway timeout when login in

Product Support
1

Your software
My Mautic version is: 3.0.1
My PHP version is: 7.2

Your problem
My problem is: 504 gateway timeout

These errors are showing in the log: no

Steps I have tried to fix the problem: change php.ini

I have a 504 gateway time out every time I try to access mautic and click the login button. My mutic version is 3.0.1.

Can you help me please?

2

I’ve noticed that login takes around 10 seconds on my Mautic 3.0.1. I guess this is a protection against brute forcing the password.

However, 10 seconds may be too long for the the HTTP server to wait for a response from php-fpm. If this assumption is correct, you have to look into your HTTP server configuration (Nginx?) to fix this. My guess is that fastcgi_read_timeout is too low.

3

Thanks for your help, but how can I change it, I am in cpanel, just I have to add it to php.ini editor mode? wich value must have I to add?

Thanks

4

I’m not familiar with cPanel. The first thing to do is to determine which HTTP server you’re using: Apache ? Nginx ? and then look for the gateway timeout parameter specific to the server you’re using.

5

Nginx. How can I change it?

6

I have the same problem, but in the settings screen.

The interim solution came from this link: https://forums.cpanel.net/threads/gateway-time-issue.664781/

However, the Mautic settings screen is taking almost 7 minutes to load, so changing the loading limits is not the best solution, it is only a temporary thing.

I even used some microtimes, but I still haven’t located what is delaying this delay.