Failed to authenticate on SMTP server, 0 possible authenticators

Product Support Mautic 4 Install/Upgrade Support
1

Your software
My PHP version is :7.4
My MySQL/MariaDB version is : MariaDB version

Installing Errors
I am : Installing
installing via (delete as applicable) : Web

These errors are showing in the installer : Failed to authenticate on SMTP server with username “service@accusoftservice.com” using 0 possible authenticators.

Your problem
My problem is :
I installed WP and SMTP Server on main domain (accusoftservice.com)
2. Then installed Mautic manually on Subdomain (mail.accusoftservice.com)

Completed:
Mautic Configuration Email Settings and
Test Connection = Success
But
Send Test Email = Error
(Failed to authenticate on SMTP server with username “service@accusoftservice.com” using 0 possible authenticators.)

Don’t feel like giving up

mautic-success
mautic-success879×527 25.3 KB

mautic-error
mautic-error883×534 27.1 KB

2

Anything on that? I’ve the exact same issue. SMTP via Office365, Test connection works, Sending failed. I feel like giving up. :slight_smile:

3

same issue, not resolved

4

SAME ISSUE

5

Plz note, that documented bug reports are rarely read by the programmers.
There is one bug about imap here:

But I’m not sure it’s related.

6

Think we can safely add Mautic 5.x to this list