Mautic Community Forums

failing to send mails from mauntic

hi guys have installed mautic few days back on a Ubuntu 14.4 server in our company. the problem we are facing is that when we try to send a test mail after making changes in email setting section every time we are get an error as below : -



Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] Log data: ++ Starting Swift_SmtpTransport !! Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] (code: 0)

++ Starting Swift_SmtpTransport !! Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] (code: 0)




following are our email configuration : -





smtp host = pro.turbo-smtp.com



port = 25



smtp encryption type= none



smtp authentication mode= login



kindly help us to find the root cause behind these error



hi guys have installed mautic few days back on a Ubuntu 14.4 server in our company. the problem we are facing is that when we try to send a test mail after making changes in email setting section every time we are get an error as below : -

Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] Log data: ++ Starting Swift_SmtpTransport !! Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] (code: 0)
++ Starting Swift_SmtpTransport !! Connection could not be established with host pro.turbo-smtp.com [Connection timed out #110] (code: 0)

following are our email configuration : -

[i]smtp host = pro.turbo-smtp.com

port = 25

smtp encryption type= none

smtp authentication mode= login

kindly help us to find the root cause behind these error[/i]

Hi Avinash,

That server is not listening for requests on port 25.

I just ran a port scan on it:
SMTP is listening on port 587.
SMTP with SSL is listening on 465.

If you are their customer you should let them know their database and 8 other services are accessible too.