Form Actions - Email works but nothing works in the Campaign...

Product Support
1

Hello. I am completely new to Mautic. I have it installed on my server. When creating a form and adding Submit actions (from the Actions tab), these seem to work fine. Email sends fine, add points works, etc…



But when I create a Campaign and try to add these Actions, none of them work at all. ( I only have 1 form, so I know I am choosing the right one).



Does this sound familiar to anyone?



Thanks in advance.

Jim

2

Hello. I am completely new to Mautic. I have it installed on my server. When creating a form and adding Submit actions (from the Actions tab), these seem to work fine. Email sends fine, add points works, etc…

But when I create a Campaign and try to add these Actions, none of them work at all. ( I only have 1 form, so I know I am choosing the right one).

Does this sound familiar to anyone?

Thanks in advance.
Jim

3

Have you configured your cron jobs? Forms work when they are submitted, campaigns need updating:
https://www.mautic.org/docs/en/setup/cron_jobs.html

4

Ummm, no…Did not know about the cron jobs but that makes perfect sense. Thank you SO much,
Jim