Form stuck at 'Please wait' on submit

Product Support
1

Hi!



There’s a little problem I have ran into. I have a form for clients to leave their e-mail address. Whenever the “Submit” button is pressed it gets stuck on ''Please wait" message. There are no errors and nothing appears in logs. I tried creating multiple new forms, placed them in mautic landing pages and external pages - same problem persists on both development and production servers. Redirects and asset downloads do not trigger. A contact, however, is created.

One thing I noticed on development server - in

Code:
script.src =
on default "mautic" gets added twice in the path ( like this -
Code:
script.src = 'http://my.site/mautic/mautic/media/js/mautic-form.js';
). This gives a 404 error, but is simply resolved. Few days ago it was working fine.

Any suggestions on how to tackle this?

Thanks,
Karlis
2

Does this help?

https://www.mautic.org/community/index.php/6394-form-get-submit-but-it-say-please-wait

Best,
D.

3

Hi!

There’s a little problem I have ran into. I have a form for clients to leave their e-mail address. Whenever the “Submit” button is pressed it gets stuck on ''Please wait" message. There are no errors and nothing appears in logs. I tried creating multiple new forms, placed them in mautic landing pages and external pages - same problem persists on both development and production servers. Redirects and asset downloads do not trigger. A contact, however, is created.
One thing I noticed on development server - in script.src = on default “mautic” gets added twice in the path ( like this - script.src = 'http://my.site/mautic/mautic/media/js/mautic-form.js'; ). This gives a 404 error, but is simply resolved. Few days ago it was working fine.

Any suggestions on how to tackle this?

Thanks,
Karlis

4

So I found the problem. The e-mail which I used to send mail got blocked. When I changed the e-mail the forms started working properly. Strange, because the forms I tested were only for gathering contacts.