Forms are stucked on “Please Wait” but form results are registered

My Mautic version is: v4.4.9
My PHP version is: 7.4.33
My Database type and version is: 8.0.43 MySQL Community Server - GPL

My problem is:

When i submit form, Mautic gets results but button is pernamently disabled and says ‘please wait’ until page gets refresh.

Zrzut ekranu 2025-08-4 o 10.32.10

Is it posiible that problem might be related to fact that I use radio group in these forms? Unfortunately I don’t have any idea for alternative.

Steps I have tried to fix the problem:

1. i previously had issue which was solved in this topic, i recreated these steps from joeyk’s comment: Form action url should start with https, but start with http - #6 by joeyk

it worked pretty well

although form results are registered and submit?formId=1 has Status Code 200, submit button is still stucked on 'please wait’ after submit action

this is example response:

<head>

    <script type="text/javascript">

        parent.postMessage("\\x7b\\x22success\\x22\\x3a1\\x2c\\x22results\\x22\\x3a\\x7b\\x22pakiety\\x22\\x3a\\x223\\x22\\x2c\\x22clw\\x5fname\\x22\\x3a\\x22aagzdbvgdfs\\x22\\x2c\\x22clw\\x5flastname\\x22\\x3a\\x22sdghsdfzhr\\x22\\x2c\\x22clw\\x5fmail\\x22\\x3a\\x22dfndfhr1212\\x40fff\\x2eef\\x22\\x2c\\x22clw\\x5fphone\\x22\\x3a\\x22212978936\\x22\\x2c\\x22clw\\x5fpayment\\x22\\x3a\\x22przelew\\x22\\x2c\\x22clw\\x5fnip\\x22\\x3a\\x2233464582334\\x22\\x2c\\x22clw\\x5frabat51\\x22\\x3a\\x22\\x22\\x2c\\x22clw\\x5fpolityka\\x22\\x3a\\x22wyrazam\\x22\\x7d\\x2c\\x22formName\\x22\\x3a\\x22pakietcallway\\x22\\x7d", '\*');

    </script>

        </head>

<body></body>

2. i tried these fixing tips from other topics - didn’t help :

  • adding this in .htaccess: Header always unset X-Frame-Options and then reload httpd

  • Removed var/cache catalog

  • adding „www”: Please wait on forms - #13 by jfranco

  • creating new, similar form

Hi, can you plz check if you don’t have a cross domain JS error in your console?

Joey

HI, thanks for response! :smiley:

no I don’t have cross domain error

Can you check in your web server log if you have any 5xx errors?

I seen only one and it happened few days ago while i was testing form much more

For now i just did jquery script on wordpress where form is, that after timeout changes ‘please wait’ text to original one and re-enables buttton (removes the disabled attribute)

But i am still open for more responses

I am having the same issue, I am on mautic version v5.2.2. when I click the submit button it is permantly set on please wait for ever. If I go in as incognito it works fine but is only broken when logged in. Could someone please help?!