Happy birthday email campaign is not restarted

Product Support
1

Your software
My Mautic version is: 3.32
My PHP version is: 7.4
My Database type and version is: 5.7

Your problem
My problem is:
I follow rod martin’s tutorial and the the campaign was triggered the 1st day (test birthdate) and the 2nd day (restart campaign).
2021-04-21T14:10:53 mautic_campaigns_update: Rebuilding contacts for campaign 2
2021-04-21T14:10:53 mautic_campaigns_update: 53 total contact(s) to be added in batches of 300

2021-04-21T14:10:53 mautic_campaigns_update: 0/53 [>---------------------------] 0%
2021-04-21T14:10:53 mautic_campaigns_update: 5/53 [==>-------------------------] 9%o
2021-04-21T14:10:53 mautic_campaigns_update: 10/53 [=====>----------------------] 18%o
2021-04-21T14:10:53 mautic_campaigns_update: 15/53 [=======>--------------------] 28%o
2021-04-21T14:10:53 mautic_campaigns_update: 20/53 [==========>-----------------] 37%o
2021-04-21T14:10:53 mautic_campaigns_update: 25/53 [=============>--------------] 47%o
2021-04-21T14:10:53 mautic_campaigns_update: 30/53 [===============>------------] 56%o
2021-04-21T14:10:53 mautic_campaigns_update: 35/53 [==================>---------] 66%o
2021-04-21T14:10:53 mautic_campaigns_update: 40/53 [=====================>------] 75%o
2021-04-21T14:10:53 mautic_campaigns_update: 45/53 [=======================>----] 84%o
2021-04-21T14:10:53 mautic_campaigns_update: 50/53 [==========================>-] 94%o
2021-04-21T14:10:53 mautic_campaigns_update: 53/53 [============================] 100%o

2021-04-21T14:10:54 mautic_campaigns_trigger: Triggering events for campaign 2
o2021-04-21T14:10:54 mautic_campaigns_trigger: Triggering events for newly added contacts
s2021-04-21T14:10:54 mautic_campaigns_trigger: 53 total events(s) to be processed in batches of 100 contacts
c2021-04-21T14:10:54 mautic_campaigns_trigger: 0/53 [>---------------------------] 0%h
2021-04-21T14:10:54 mautic_campaigns_trigger: 53/53 [============================] 100%e
2021-04-21T14:10:54 mautic_campaigns_trigger: 53 total events were executed

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Since, none campaign trigger has been applied to contact

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image797×116 5.14 KB

Here is the campaign schema:
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Segment:
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Test:
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Email sending:
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Restart campaign:

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image591×530 21.4 KB

Note: In the screenshot you can see that I’ve used the name of the campaign instead of "This Campaign (restart the campaign). I did it for testing purpose. BUt it does not work with "This Campaign (restart the campaign)

I don’t see what’s wrong.

These errors are showing in the log:
No errors in the log

Steps I have tried to fix the problem:
I remove the tag “anciens clients” for client I konw the birthday is today, launch manaully trigger and update jobs, but nothing change.

2

I believe we are experiencing this as well in 3.3.2. I think this has been broken for a few releases…

3

Hi. A few questions and maybe suggestions:

  1. There was an issue with jump event in previous versions of mautic, however I believe this has been fixed up, the workaround used to be adding in a temp tag in-between and a small time delay. I wrote a small post about this here.

  2. The emails you are sending are they defined as Transactional or Marketing ? To be able to resend the same mail over and over they must be set to transitional.

  3. In the settings are contacts able to rejoin the campaign ? (not that this should make the difference IMO).

4

Hi,

I’m so stupid that I forgot to enable the restart option. So now the restart stage is working fine but the birthday test fails. I also tried to use a segment filtered by birth date equals today, but it did’nt work.

Do you guys face the same issue with date comparison?

5

Finally I’ve decided to simplify the process. I created a segment using birthday as filter and the used the segment as a start point for the campaing. It works fine so far.

6

hi @chris1970 You might want to check our step by step guide on setting up a birthday campaign.

If you have any improvements to share, let us know!