My Mautic version is: 3.1.2
My PHP version is: 7.3.24
My Database type and version is: 10.5.4-MariaDB
Hi, I’m curious to the logic of having people re-start a campaign. Here is my scenario for a WinBack campaign. I have a segment that includes all users who’s subscriptions have expired, it will send an email, then wait x days, send a different email, wait x days and so on. Now if a user purchases a subscription again they will be removed from this segment and campaign. All of that is working as expected. It is also setup to allow contacts to restart the campaign.
Now, say that users subscription ends again. Now we want to send them the same WinBack emails. They get added back to the segment, and added to the campaign. However when it tries to send the emails again it gives the error “Last execution error: ‘user’ has already received this marketing email.” I assume this is intended action to keep people from being spammed, however leaving the campaign and coming back makes sense to re-trigger in some cases. Is there a way to accomplish this?