Your software
My Mautic version is: Latest
My PHP version is: 7.4
My Database type and version is: MySQL 5.7
Your problem
My problem is: Client has prospects that apply for a loan and are added to either segment emails or campaigns. Many of these contacts will be disqualified or turned down for the loan based on credit, lack of collateral, change in jobs etc.
But months later they may re-apply and be eligible and qualified. How would I ensure they are added to an existing campaign or segment so they receive the SAME emails they received previously?
In my testing, I haven’t found a way to make this happen since Mautic will only send an existing email to a contact once. Thanks for suggestions.
Chris Blair
Steps I have tried to fix the problem: I setup a two week campaign from a real, existing one and changed the days to minutes to trigger the emails. All emails were delivered to my test contacts. I exported those contacts, changed a few fields of data in their contact details, then re-imported them. The fields updated but they were already in the segment so the email campaign was not re-started. In the real-world scenario, the contacts would fill-out the same application using the same workflow as their first application. So it’s possible that nothing would change in their initial application.
I hope that is clear.