Restart/Reset a campaign

Product Support
1

Your software
My Mautic version is: 4.4.10
My PHP version is: 8.0.30
My Database type and version is: 10.6

For testing a campaign e.g. 2 contacts in one segment as first step (in this example they should get an e-mail in the 2nd step) i’d like to “reset” the campaign. If i tested this the first time, Mautic sends the e-mail only once to this contact. To test again, i have to remove from the segment and add it to the segment.
Is somewhere an option to “reset” the campaign to start again as new?
The same i’d like to have for a e-mail to a segment. If once tested, i have to copy the e-mail to test again.

2

You can remove the contact from campaign, and create the means to add back:

  1. re-add to campaign
  2. re-add to segment
    3- re-fill form, that starts the campaign.

Make sure the setting “allow to restart the campaign” is on.

3

how does restart work for abandoned cart. i have set the emails as transactional and also turned on restart toggle to on to allow campaign to restart and in the end of campaign drip set ACTION- Exit from campaign?

to test this i ran a shorter emails drill based on minutes .. but the user keeps getting emails.. my source segment captures all recent abandoned carts in the last 4 days …campaign is also for 96 hours 3 email reminders.

basically i want the user to go through the AC drip once at a time… and only go through the the sequence again when they abandon another cart ahead (like 10/15 days later etc)