I am getting stuck on Step 3 of the Getting Started page. I am not able to find the option to download the GeoLite2-City database (https://www.mautic.org/docs/setup/getting_started.html).
When I look in the mautic_prod-2016-04-09.php log file I see this error:
[2016-04-09 19:24:39] mautic.WARNING: IP LOOKUP: The file “/home1/username/public_html/mautic/app/cache/prod/…/ip_data/GeoLite2-City.mmdb” does not exist or is not readable. [] []
The Getting Started page directs you to " On the System Settings tab, find the IP lookup service option and click the “Fetch IP Lookup Data Store.”".
The “Ip lookup service” options, when the drop down is opened, extends past the edge of my monitor and I cannot see any “Fetch” options. When I scroll within the opened drop box, no fetch options are revealed.
When I search the server for the “ip-data” path as indicated in the error log it is not present on my shared server.
Has the installation process changed?
If I download the database from MaxMind.com what is the correct path. The path in the log file is truncated (prod/…/ip_data/)
I know this is basic, but darn I am searching, reading and exploring the forums looking for answers. I’m failing but it is not for a lack of trying.
Your comments will be welcomed.
CraigM