Mautic Community Forums

Help using 'Mailer is owner'

Hi,



We’re running Mautic 1.3.1.



I have enabled:

/s/config/edit -> Email Settings -> Mailer is owner



We’re using Sendgrid and everything else is working fine, mail wise.



I edited the signature of my user in:

/s/account -> Signature



I created a set of test emails with {signature}.



I created a campaign for those emails.



I created a test lead with me as the owner and put it through the campaign.



Emails were sent to the lead, but the default sig was used from:

/s/config/edit -> Default signature

“Best regards, |FROM_NAME|”



And |FROM_NAME| used:

/s/config/edit -> Name to send mail as



I notice that the docs say:

“A none-tokenized mail transport such as Mandrill. This feature won’t work with emails sent via API.”

https://mautic.org/docs/en/emails/mailer_is_owner.html



However my understanding is that the Sendgrid dropdown sets SMTP settings and we’re only providing username/pass, there are no API keys on our account.



Asking here before raising a bug report.

Hi,

We’re running Mautic 1.3.1.

I have enabled:
/s/config/edit -> Email Settings -> Mailer is owner

We’re using Sendgrid and everything else is working fine, mail wise.

I edited the signature of my user in:
/s/account -> Signature

I created a set of test emails with {signature}.

I created a campaign for those emails.

I created a test lead with me as the owner and put it through the campaign.

Emails were sent to the lead, but the default sig was used from:
/s/config/edit -> Default signature
“Best regards, |FROM_NAME|”

And |FROM_NAME| used:
/s/config/edit -> Name to send mail as

I notice that the docs say:
“A none-tokenized mail transport such as Mandrill. This feature won’t work with emails sent via API.”
https://mautic.org/docs/en/emails/mailer_is_owner.html

However my understanding is that the Sendgrid dropdown sets SMTP settings and we’re only providing username/pass, there are no API keys on our account.

Asking here before raising a bug report.

It seems to be a bug. It was reported 2 times here: https://github.com/mautic/mautic/issues/1564

So it was, sorry, missed that one.