Mailer is Owner - Dynamic Reply To Address

Product Support
1

Your software
My Mautic version is: 4.1.2
My PHP version is: 7.4.30

Your problem
When using Mailer is Owner on a segment email, the email is received from the correct contact owner. However, when you hit reply, the system default email address is chosen, rather than the contact owner. I can confirm, in the segment email settings, the reply to field is blank (which I thought Mailer is Owner would override, regardless).

To me, it would make more sense for the ‘reply to’ to match the dynamic owner that it sends from.

Is this fixed in the latest version of Mautic? If so, I will look at upgrading. If not, is there a suggested fix?

2

You can set the Reply From name and email under the Advanced tab in email template.

3

For my use case, this wouldn’t achieve what I’m looking for, unfortunately.

If my segment contains contacts owned by different people, the ‘reply to’ should be the owners email address, rather than a generic or static email address.

4

Check in Configuration → Email Settings → [ Mailer is owner? ] is set to No

I am not sure what the purpose of this setting but maybe it’s overriding the contact owner email.

5

This is fixed in the latest stable version of Mautic (4.4.1).

Thanks!