Mautic errors sending from contact owners

Product Support
1

Your software
My Mautic version is: 5.2.1
My PHP version is: 8.1.31
My Database type and version is: MariaDb 10.5.27

Your problem
My problem is:
I have my emails set up to get sent from the contact owner. The problem is that the reply-to address is set to the FROM address specified in Settings | Configuration | email settings | E-mail address to send mail from, rather than the contact owner. I can’t take advantage of the reply-to address on the email Advanced tab, because that field will not accept a Mautic token.

I’ve resorted to using the Custom Header options to set my reply-to = {ownerfield=email} and bcc = {ownerfield=email}.

I’m finding, though, that sometimes this is not working. Emails will get sent from the expected contact owner email address, but then the reply-to (and the bcc) will be set to a whole different user. Other times, the the same email will get sent from that same contact owner, but also have them set as the reply-to address and bcc address. I don’t see any pattern related to what works and what doesn’t.

Has anyone ever seen anything like this?

These errors are showing in the log:

Steps I have tried to fix the problem: I’ve updated the header from cc’ing to bcc’ing. I’ve rebooted the server.

1 Like
2

I’ve got the same problem and urgently looking for a solution.

1 Like
3

I’m not sure, but I think that when the emails are getting sent out with the wrong bcc and reply-to addresses, it is when multiple owners have their data getting processed in campaigns at the same time. If Alice is the only person working, and she enters data that then gets processed by a campaign, she will be bcc’d and her email will be designated as the reply-to address. However, if Alice and Bob are both working, and both have contacts going to the campaign, they may find that the other person is bcc’d or the reply-to on emails to their contacts.

Is anyone else seeing this? Is anyone seeing this not happen?

Thanks,
Robert