How to? Automatically add DNC-Status to NEW contacts

Product Support
1

Your software
My Mautic version is: v5.0.2
My PHP version is: 8.1.2-1
My Database type and version is: 8.0.34-0ubuntu0.22.04.1 pdo_mysql Doctrine\DBAL\Platforms\MySQL80Platform

Your problem
Hi :slight_smile:
I want to add new contacts (that subscribe with a form) as “DNC” by default, and only remove that status after they clicked a link.
Removing the status in a campaign is easy, but I can’t find the setting to add new contacts (and really only NEW contacts) as DNC by default. Does it exist?

Thank you!
David

2

Hello, New contacts from NOW on?

3

Hi Joeyk,
it’s a completely new account - so, yes :slight_smile: Whenever someone signs up on my form who is not yet a contact, I want him to have DNC status. If he is already in my account, and does not have DNC, that should not change.
Thx!
David

4

Hello David,

You can do this:

  1. Make your form into a Campaign Form.
  2. Similar to this add the DNC as first step once they filled out the campaign form.
    https://youtu.be/eRCDImZ-VRw
5

Hi Joeyk,

doing it in a campaign is possible, but I wondered if there’s some kind of setting to do it without a campaign :slight_smile:

David

6

Hey David,

No is not possible outside a campaign. :wink:

Pierre