Image not showing

Product Support
1

Your software
My Mautic version is: 4.15
My PHP version is: 7.4.23
My Database type and version is: 10.5.12-MariaDB-1:10.5.12+maria~bionic

Your problem
My problem is: When adding images to our emails they look fine in the preview option but for some reason when we send ourselves a test message all of the images are missing.

Can anyone advise why this is occurring?

Thank you in addvance!

2

Hello @imre

is there any chance remote content in your email client is disabled. If it s that might be the reason.

If its not, try looking into source code of email message and see what is the path to the image, if you paste the link to image to browser, does it open an image?

When you see the path, you might get a clue as to why this is happening.

Hope it helps.
Regards, M.

3

Hello, thank you for your response.

Link doesn’t open an image, I get this error message: Error 404 (Not Found)__1 - ...

url looks something like this, which is obviously off: https://ci5.googleusercontent.com/proxy/uGUxdHXs0x-6ZqxxkToaCq5Ze3WOkLodYCgtP4OixPlYwctNfGSeiPirDf6VXl7e10sH2U8EzBJqVz6TCshtOtnlV0D5BUMvSrn3ZvTsBL7Lk6SL75mODO19R_drt5aed_Tb9CMXZOOq7dBT=s0-d-e1-ft#https://mail.conservativeblade.com/themes/conservative-blade/assets/cb-logo.png?v8b92a737

looks like two source urls to me

4

It looks like you have two links glued together.

first link (does not exist 404):

https://ci5.googleusercontent.com/proxy/uGUxdHXs0x-6ZqxxkToaCq5Ze3WOkLodYCgtP4OixPlYwctNfGSeiPirDf6VXl7e10sH2U8EzBJqVz6TCshtOtnlV0D5BUMvSrn3ZvTsBL7Lk6SL75mODO19R_drt5aed_Tb9CMXZOOq7dBT=s0-d-e1-ft

second link (with untrusted certificate):

https://mail.conservativeblade.com/themes/conservative-blade/assets/cb-logo.png?v8b92a737

I think those are the reasons your images are not showing.

Regards, M.

5

Thank you for your reply.

Here is our issue:

We are changing images by uploading them in the email builder: Screen Recording 2021-12-22...

So we don’t know how these urls would be “glued together”.

What should we be checking?

6

Hi, the url you pasted above is actually long string with two urls.

Since I see in the video that you are actually uploading images to mautic only the second link should exist any way.

And you should fix your certificate on conservativeblade.com

I would try to:

  • create really simple email with just one image and see if it works
  • check server permissions
  • maybe just for test try to use code mode and display an image like so: <img src="https://mail.conservativeblade.com/themes/conservative-blade/assets/cb-logo.png?v8b92a737">

and see if the images show up.

Regards, M.

7

It was an ssl issue

1 Like
8

Thank you!