Images are not loading in the email builder and not displaying in emails.
I have a problem when trying to load images in the Email builder. I get a “something went wrong. Please try again” message when dropping an image in the image viewer, or when selecting an existing image, and the image does not show in the email. However the file has been uploaded in the media/images directory.
When I managed to get the image to appear in the email builder, it still is not visible in the email when receiving the email. There is a greyed out empty image box.
I am using a bitnami distribution, which has a specific path for images (/opt/bitnami/apps/mautic/htdocs/media/images), which I set in the Configuration General Settings.
What am I doing wrong?
Thanks a lot!
Images are not loading in the email builder and not displaying in emails.
I have a problem when trying to load images in the Email builder. I get a “something went wrong. Please try again” message when dropping an image in the image viewer, or when selecting an existing image, and the image does not show in the email. However the file has been uploaded in the media/images directory.
When I managed to get the image to appear in the email builder, it still is not visible in the email when receiving the email. There is a greyed out empty image box.
I am using a bitnami distribution, which has a specific path for images (/opt/bitnami/apps/mautic/htdocs/media/images), which I set in the Configuration General Settings.
What am I doing wrong?
Thanks a lot!
I don’t know about bitnami, but Mautic uses imagemagick to handle images. Maybe that’s what you’re missing.
Can you post some error logs from your Mautic instance?
@nickbuc
Friend, good morning…
I also had issues with the images until, I started using the site …
In my case the best way was to:
Uploading your site named the images, and then I use the url of each image. Only then did I have no problem.
I am also using Mautic 2.4 self hosted and I got problems with the Code Mode and images too.
I am always using external links for diplaying the images. I will create the emails in HTML with another editor and then copy and paste the code in the code mode in Mautic.
Mautic will show the email on the left with all images but after saving and preview some images (not all!!!) are gone because the code mode apparently manipulated the html code like this:
Input Code:
After saving and then open the code mode:
<IMG title="" style=“BORDER-TOP: medium none; BORDER-RIGHT: medium none; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; DISPLAY: block; BACKGROUND-COLOR: transparent” border="0 src=https://www.websiteexample.com/image.png" width="435 height=100 hspace=0" vspace=“0”>
In some cases I can correct this and it will be saved. In other cases it won’t be saved. Does anybody has a clue why the code mode is manipulating the html code?
Thank you very much!
Marc
It’s a shame but this was the only way I could make it work also.