Your software
My Mautic version is: 3.0.1
My PHP version is: 7.3.14-1
Your problem
My problem is: Hi there! First I am a newbie on this open source marketing automation so please bear with me 
So I’ve been analyzing the performance of our campaign. Basically what it does is just send emails and if it receives replies it would then update that contact stage saying we got his/her First Reply. Some worked pretty well and their response was received by the INBOX of the account where it is supposed to reply AND Mautic was able to recognize it as well labeling it “Email Replied”. NOW, here’s the issue, some response was received by the INBOX BUT Mautic WAS NOT ABLE to recognize it even though the reply was sent just on time. No bounce emails were also received. and the contact was able to reply on the right “FROM” email I used to send out emails.
Why do you think is this happening?
Is it because of the email service used for the reply? or is it because of my email server? I don’t know.
I hope you could enlighten me what to do or how to further troubleshoot this problem of mine.
These errors are showing in the log: There were no error logs
Steps I have tried to fix the problem: Checking error logs but none recorded, checked if contact replied to the right email address, checked if there were bounced emails but none recorded.
