Hello, does anyone know how to track replies in Mautic?
We are having issues in detecting replies to campaign emails in Mautic.
Campaign is set up in a way to stop sending follow up emails after contact replies, but the main issue is with reply detection, which does not work. Bounce and Unsubscribe tracking is working fine and Configurations of Email Settings of default mailbox, bounces, unsubscribes and “contact replies” all are showing success (see screenshots below). In Mautic configurations, in Email settings default mailbox and “Contact Replies” are both set up with same mailbox which is main inbox. See Campaign Screenshot bellow. (When contact replies, contact should be removed from campaign, or we could replace that with “mark as do not contact”, but the issue is that that branch is not activated, because reply of contact is not detected).
Mautic version: 4.4.4
PHP version: 7.4.33