Your software
My Mautic version is: 4.4.4
My PHP version is: 7.4
My Database type and version is: MariaDB MYSQL
Your problem
My problem is: In Mautic campaign Email Reply Tracking is not working as expected. In campaign (see picture bellow) I have separate branch (decision branch - Green) which should be activated only when user replies, but the problem is that that branch is activated no matter what, it is activated in both cases, when user replies and even when user does not reply.
The final goal is to stop sending follow ups after user replies. So under Right green branch (see picture) first user is added to replies segment and then marked as “do not contact”
Did you set up reply detection and tested it?
(Give Mautic access to the email address in question where replies are coming in: Contact replies | Mautic)
Hello, @joeyk
Yes, all Mautic configurations in Email Settings are correct and showing success (green).
I only have 1 mailbox where we are sending from and where we are aggregating replies and that mailbox is added in mautic email settings.
In mautic configurations: under “Monitored Inbox Settings”
all of the following are set up with custom connection settings and showing success:
All emails are marked as opened, even though no one has manually opened them or marked them as opened emails. They are automatically marked as opened emails somehow.
In received replies, I checked source of emails and only found a tracking pixel in one of the received replies. But still some replies were detected as replies but they did not contain tracking pixel.
Also checked original campaign emails raw content/source and tracking pixel is present there.
I was testing on yahoo, and on testing email which was detected as reply, both campaign email and reply, both have tracking pixel.
Reply email source has this:
While on other server reply also had this pixel, even though reply wa from same yahoo acount
While campaign email has this:
<img height=3D"1" width=3D"1" src=3D"https://ems.ourdomain.com/email/65=
5785db26af8535423495.gif" alt=3D"" />
Email Clicked and Email read and tracking correctly.
While on other server reply also had this pixel, even though reply was from same yahoo account
img height=“1” width=“1” alt=“” class=“yiv1427044566ycb7546060181”
While on other server reply also had this pixel, even though reply was from same yahoo account
img height=“1” width=“1” alt=“” class=“yiv1427044566ycb7546060181”
in both images removed < and > otherwise was detected as image
