Install Mautic on Azure issue

Product Support
1

Your software
My Mautic version is: latest
My PHP version is: 7.4
My Database type and version is: MySQL :5.7

Your problem
My problem is:
The installation process was ok, but after, when i try to access to https://mysite.net/index.php or https://mysite.net/s/login i receive this error: The page cannot be displayed because an internal server error has occurred.

i try to insert in my web.config:

<?xml version="1.0" encoding="utf-8" ?>

<system.web>
</system.web>
<system.webServer>
</system.webServer>

but nothing change.
any suggestion?
please help me ! thanks!!!

2

anyone can help me please ??? :worried:

3

no one can help me, please ???

4

Sorry, it seems most forum visitors keep away from Azure.
For me it looks like a permission issue.
Make sure the files are accessable by the web user.

5

Hi joeyk, thanks for answering me. It seems to me that all the files are reachable by the web user. The installation process seems to be successful. I really don’t know what to do.

6

I’m not sure abou the MySQL here. I’m using Mariadb 10.1+ for the latest. You are writing MysQL 5.7. Can that be the reason?
Can you check PHP logs? Is this Apache or Nginx?
Do you have SSL installed? Are you sitting behind a firewall (or proxy/load balancer?)

7

Hi joeyk,
yes i am on mysql 5.7 with nginx, i have ssl installed and i am not behind a firewall.

8

Can you confirm this?

  • MySQL version needs to be >= 5.7.14
9

ok…so i think this is the problem. Azure use MySql 5.7 but it’s strange because the installation process works fine and all tables are created correctly by Mautic.