Installation error

Product Support
1

Hi, I’m trying to install Mautic on an AWS server. It’s all set up and I FTP’d the Mautic files to the server. I put in the address into the URL and I get the…



The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

System administrators, check server logs for errors.



I checked the log errors and this is the output.



[Sun Nov 06 03:48:02.098448 2016] [auth_digest:notice] [pid 2664] AH01757: generating secret for digest authentication …

[Sun Nov 06 03:48:02.098993 2016] [lbmethod_heartbeat:notice] [pid 2664] AH02282: No slotmem from mod_heartmonitor

[Sun Nov 06 03:48:02.118943 2016] [mpm_prefork:notice] [pid 2664] AH00163: Apache/2.4.23 (Amazon) PHP/5.6.26 configured – resuming normal operations

[Sun Nov 06 03:48:02.118963 2016] [core:notice] [pid 2664] AH00094: Command line: ‘/usr/sbin/httpd’

[Sun Nov 06 04:51:21.184026 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15

[Sun Nov 06 04:51:21.184060 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15

[Sun Nov 06 12:26:09.638583 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15

[Sun Nov 06 12:26:09.638615 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15

[Sun Nov 06 12:26:10.941596 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15

[Sun Nov 06 12:26:10.941624 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15

[Mon Nov 07 09:26:30.518852 2016] [:error] [pid 27993] [client 104.193.254.222:63243] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15



Has anyone run into this issue or know how to fix. The autoload.php is in the folder.



Thanks in advance.



JR

2

Hi, I’m trying to install Mautic on an AWS server. It’s all set up and I FTP’d the Mautic files to the server. I put in the address into the URL and I get the…

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
System administrators, check server logs for errors.

I checked the log errors and this is the output.

[Sun Nov 06 03:48:02.098448 2016] [auth_digest:notice] [pid 2664] AH01757: generating secret for digest authentication …
[Sun Nov 06 03:48:02.098993 2016] [lbmethod_heartbeat:notice] [pid 2664] AH02282: No slotmem from mod_heartmonitor
[Sun Nov 06 03:48:02.118943 2016] [mpm_prefork:notice] [pid 2664] AH00163: Apache/2.4.23 (Amazon) PHP/5.6.26 configured – resuming normal operations
[Sun Nov 06 03:48:02.118963 2016] [core:notice] [pid 2664] AH00094: Command line: ‘/usr/sbin/httpd’
[Sun Nov 06 04:51:21.184026 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15
[Sun Nov 06 04:51:21.184060 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15
[Sun Nov 06 12:26:09.638583 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15
[Sun Nov 06 12:26:09.638615 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15
[Sun Nov 06 12:26:10.941596 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15
[Sun Nov 06 12:26:10.941624 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15
[Mon Nov 07 09:26:30.518852 2016] [:error] [pid 27993] [client 104.193.254.222:63243] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15

Has anyone run into this issue or know how to fix. The autoload.php is in the folder.

Thanks in advance.

JR