Mautic Community Forums

Installation Issue at Step 2 - Operation not permitted

Your software
My Mautic version is:2.15.3
My PHP version is: 7.2

Your problem
My problem is: 500 error at (New Installation) Step 2

These errors are showing in the log:
2605:e000:1600:: - - [31/Dec/2019:11:26:53 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:26:53 -0500] “POST /installer/step/2 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:26:53 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:26:53 -0500] “GET /installer/step/1 HTTP/1.1” 200 14025 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:27:13 -0500] “POST /installer/step/1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:27:13 -0500] “GET /installer/step/1.1 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:27:24 -0500] “GET /installer/step/1 HTTP/1.1” 200 14503 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:27:59 -0500] “POST /installer/step/1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:27:59 -0500] “GET /installer/step/1.1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:28:07 -0500] “GET /installer/step/1.2 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:28:08 -0500] “GET /installer/step/2 HTTP/1.1” 200 10913 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:28:48 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:29:53 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:29:53 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET / HTTP/1.1” 403 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET / HTTP/1.1” 403 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET /wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET /xmlrpc.php?rsd HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET / HTTP/1.1” 403 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET /blog/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:33 -0500] “GET /web/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /wordpress/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /website/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /wp/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /news/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /2018/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /2019/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /shop/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /wp1/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /test/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /media/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /wp2/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /site/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /cms/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
35.238.135.0 - - [31/Dec/2019:11:30:34 -0500] “GET /sito/wp-includes/wlwmanifest.xml HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:43:53 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=901 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:11:43:53 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
104.238.248.0 - - [31/Dec/2019:11:59:29 -0500] “GET / HTTP/1.1” 403 1364 www.sohdata.info “-” “Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0)” “-”
104.238.248.0 - - [31/Dec/2019:11:59:29 -0500] “GET /http%3A%2F%2Fwww%2Esohdata%2Einfo%2F HTTP/1.1” 404 1364 www.sohdata.info “-” “Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0)” “-”
2605:e000:1600:: - - [31/Dec/2019:12:04:28 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:04:28 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:04:28 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:04:30 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:05:31 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:05:31 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:19:31 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=901 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:19:31 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:33:17 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:33:17 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:33:20 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:33:22 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:34:24 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:34:24 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
61.50.133.0 - - [31/Dec/2019:12:35:21 -0500] “HEAD / HTTP/1.1” 403 - sohdata.info “-” “python-requests/2.22.0” “-”
2605:e000:1600:: - - [31/Dec/2019:12:48:24 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=901 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:12:48:24 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2604:a880:800:: - - [31/Dec/2019:12:51:15 -0500] “HEAD / HTTP/1.1” 403 - sohdata.info “-” “Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13” “-”
104.238.217.0 - - [31/Dec/2019:12:57:51 -0500] “GET / HTTP/1.1” 403 1364 www.sohdata.info “-” “Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0)” “-”
104.238.217.0 - - [31/Dec/2019:12:57:51 -0500] “GET /http%3A%2F%2Fwww%2Esohdata%2Einfo%2F HTTP/1.1” 404 1364 www.sohdata.info “-” “Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0)” “-”
2605:e000:1600:: - - [31/Dec/2019:13:53:01 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:53:01 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:53:03 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:53:05 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:54:07 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:54:07 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:56:46 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:56:46 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:56:49 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:56:51 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:57:57 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:57:57 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:58:32 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:58:32 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:59:36 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=62 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:59:56 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:59:56 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:13:59:59 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:02 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:07 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:08 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:13 -0500] “GET / HTTP/1.1” 302 432 mailman.sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:13 -0500] “GET /installer HTTP/1.1” 200 9118 mailman.sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:16 -0500] “POST /installer/step/0 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:17 -0500] “GET /installer/step/1 HTTP/1.1” 200 14032 mailman.sohdata.info “http://mailman.sohdata.info/installer” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:30 -0500] “POST /installer/step/1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:31 -0500] “GET /installer/step/1.1 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:37 -0500] “GET /installer/step/1 HTTP/1.1” 200 14510 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:52 -0500] “POST /installer/step/1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:52 -0500] “GET /installer/step/1.1 HTTP/1.1” 302 320 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:58 -0500] “GET /installer/step/1.2 HTTP/1.1” 302 312 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:00:59 -0500] “GET /installer/step/2 HTTP/1.1” 200 10913 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/1” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:01:28 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:02:30 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:02:30 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:06:34 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=1 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:06:34 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:06:38 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:06:40 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:07:40 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:07:40 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:21:40 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=901 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:21:40 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:25:32 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=0 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:25:32 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:25:35 -0500] “POST /installer/step/2 HTTP/1.1” 500 61841 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:25:37 -0500] “GET /media/images/favicon.ico HTTP/1.1” 200 12862 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:26:38 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=61 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:26:38 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:40:38 -0500] “POST /s/ajax?action=updateUserStatus&mauticUserLastActive=901 HTTP/1.1” 302 432 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
2605:e000:1600:: - - [31/Dec/2019:14:40:38 -0500] “GET /installer HTTP/1.1” 200 4106 mailman.sohdata.info “http://mailman.sohdata.info/installer/step/2” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36” “-”
74.208.134.0 - - [31/Dec/2019:14:45:10 -0500] “GET / HTTP/1.1” 403 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Firefox/68.0” “-”
74.208.134.0 - - [31/Dec/2019:14:45:12 -0500] “GET /favicon.ico HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Firefox/68.0” “-”
161.129.66.0 - - [31/Dec/2019:15:41:47 -0500] “GET /wp-login.php HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/4.0 (compatible; Synapse)” “-”
161.129.66.0 - - [31/Dec/2019:15:41:51 -0500] “GET /administrator/index.php HTTP/1.1” 404 1364 sohdata.info “-” “Mozilla/4.0 (compatible; Synapse)” “-”
45.134.179.0 - - [31/Dec/2019:15:55:20 -0500] “GET /wp-login.php HTTP/1.1” 404 1364 sohdata.info “-” “Opera/9.80 (Windows NT 6.0) Presto/2.12.388 Version/12.14” “-”
45.134.179.0 - - [31/Dec/2019:15:55:20 -0500] “GET /xmlrpc.php HTTP/1.1” 404 1364 sohdata.info “-” “Opera/9.80 (Windows NT 6.0) Presto/2.12.388 Version/12.14” “-”

Steps I have tried to fix the problem:
As per the installation guide, I tried to execute following command but i get "“Operation Not Permitted” error.

I am using 1&1 hosting provider on Linux box, I am using WinSCP to run the above command.

These are the logs I could find:

[2020-01-02 05:34:52] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/var/www/html/mail/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/share/php’)” at /var/www/html/mail/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php line 209 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/var/www/html/mail/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/share/php’) at /var/www/html/mail/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:209)"}

Hello.
I had the same problem with the installation.
Solved using the commands:

  • find . -type f -not -perm 644 -exec chmod 644 {} +
  • find . -type d -not -perm 644 -exec chmod 755 {} +
  • chmod -R g+w app/cache/ app/logs/ app/config/
  • chmod -R g+w media/files/ media/images/ translations/
  • rm -rf app/cache/prod/*

I tried executing those commands but no luck!! In-fact i tried creating fresh instance but problem remains the same…

Here are todays erroes:

[2020-01-03 00:58:21] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/homepages/3/d811691084/htdocs/crm/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/lib/php7.2’) - in file /homepages/3/d811691084/htdocs/crm/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209
[2020-01-03 00:58:21] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Notice: require(): Failed opening required ‘/homepages/3/d811691084/htdocs/crm/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/lib/php7.2’) - in file /homepages/3/d811691084/htdocs/crm/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209
[2020-01-03 00:58:21] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/homepages/3/d811691084/htdocs/crm/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/lib/php7.2’)” at /homepages/3/d811691084/htdocs/crm/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php line 209 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/homepages/3/d811691084/htdocs/crm/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/lib/php7.2’) at /homepages/3/d811691084/htdocs/crm/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:209)"}

@alexsquin those commands worked the only change needed was instead of cleaning app/cache/prod/* i had to clean app/cache/*.

rm -rf app/cache/*

Thank you!!

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