Internal server error 500 when submiting form as part of campaign only

Product Support
1

Hi,



When submitting a form as part of my test campaign I get a 500 Internal server error.



The form is located on a WordPress based website using mautic plugin. It works fine if I enter details that aren’t already in the database i.e not part of the campaign.



Thanks



Alex

2

Hi,

When submitting a form as part of my test campaign I get a 500 Internal server error.

The form is located on a WordPress based website using mautic plugin. It works fine if I enter details that aren’t already in the database i.e not part of the campaign.

Thanks

Alex

3

Hi Alex,

This is probably related to https://github.com/mautic/mautic/pull/319 which will be included in 1.0.4 due to be released as soon s we finish testing one last PR related to campaign executions.

Thanks!
Alan

4

Hi Alan,

Hope you well.

I’m still having the same problem as outlined above. I am running the latest version of Mautic (1.05).

"When submitting a form as part of my test campaign I get a 500 Internal server error.

The form is located on a WordPress based website using mautic plugin. It works fine if I enter details that aren’t already in the database i.e not part of the campaign."

Once they have completed the form they are taken to form/submit?formId=1 which displays a 500 Internal server error.
If the browser is refreshed then the are taken through to the redirect page and the form successfully submits.

Thanks

Alex

5

Hi,

My test campaign is now working without the 500 Internal server error. Not sure whats changed but you can mark this resolved.

Thanks

Alex

6

Hi Alax

Thanks for the update. Not sure what changed either! Did you update Mautic? Perhaps it was a server issue that was corrected.