Is softbounce still broken in Mautic? Goes straight to DNC?

Product Support
21

Hi,
The Sparkpost plugin supposed to track this already if you set it up properly on the Sparkpost webhook side.

22

Yes, I already enabled soft bounce events on the SparkPost webhook side, and I can see them coming through.

While checking the SparkPost plugin code in Mautic, I found this:

$type = $messageEvent[‘type’] ?? null;
$bounceClass = $messageEvent[‘bounce_class’] ?? null;

if (‘bounce’ === $type && !in_array((int) $bounceClass, [10, 30, 50, 51, 52, 53, 54, 90])) {
// Only parse hard bounces
// https://support.sparkpost.com/customer/portal/articles/1929896-bounce-classification-codes
continue;
}

From what I understand, this means soft bounces are skipped (because those codes map to SparkPost’s soft bounce classes), and only hard bounces are being processed in Mautic.

My question is: what’s the best way to also mark soft bounces inside Mautic?

  • Should we extend the EmailStat entity to add a soft_bounce column?

  • Or is there a recommended way to store them separately without breaking the current reporting logic?

Basically, SparkPost is already sending the soft bounce info, and Mautic is receiving it in the callback — but the plugin code skips it. I’d like to properly track and report both hard and soft bounces.