Bounce Rules not apply in some cases

Product Support
1

Hi,

I already set bounce email on configuration, fetch email and Mautic already handle with some bounces with success. I mean, Mautic change user to “Email Bounced” when read/receive the bounce email. Is working fine.

However seems it doesn’t works in all bounces codes, for example, if it is a soft bounce cause below*, Mautic doesn’t mark user as bounce.

Anyone know how I can set bounce rules or fix this problem?

thanks

  • Diagnostic-Code: smtp; 452-4.2.2 The email account that you tried to reach is
    over quota. Please direct 452-4.2.2 the recipient to 452 4.2.2
2

I forgot, Mautic version is: 2.9.1