Mautic Community Forums

Soft bounce goes to lead_donotcontact

Your software
My Mautic version is: 3.1.0
My PHP version is: PHP Version 7.3.11

Your problem
My problem is:
There is a problem with handling soft bounces.
If I send an email to a full mailbox, I see that in the email_stats table the open_details field is correctly valued with the soft bounce
a: 1: {s: 7: “bounces”; a: 1: {i: 0; a: 4: {s: 8: “datetime”; s: 19: "2020-09-11 16:27:20 “; s: 6:” reason “; s: 4:” full “; s: 4:” code “; s: 4:” 0132 “; s: 4:” type “; s: 4:” soft "; }}}
But the user is also added to the lead_donotcontact table differently from what is indicated in the documentation that after 5 attempts the contact is marked as blocked.
Furthermore, the sending statistics are not updated with the bounced emails but only report the emails as sent.Screenshot_2020-09-11 View tes 9 Linkness

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