Issue with forms on landing page

Product Support
1

Your software
My Mautic version is: 3.1.2
My PHP version is: 7.3.23
My Database type and version is: MariaDB v10.3.17 |

Your problem
My problem is: when using the js automatic form placement on a landing page, the form shows twice and one instance pushes the landing page down. Please see https://marketing.comechsupplies.co.uk/services-enquiry2

Also when using manual placement, on submission, no matter which setting the form is set to (stay on page, redirect, show message) the form processes and then ends up on a blank page. Please see https://marketing.comechsupplies.co.uk/services-enquiry

The blank page URL is https://marketing.comechsupplies.co.uk/form/submit?formId=1

The form data is submitted and form actions are completed

These errors are showing in the log: no errors show in log and none are generated by the server

Steps I have tried to fix the problem: I’ve deleted the whole software and reinstalled to the same affect.

2

Looks like you solved this one at least on one of your links.

Would you mind sharing your solution to help others in the community?

3

Hi,

I’m not entirely sure how I fixed it, I just started again, did everything the same, add the form code again using code mode and for some reason it worked this time around

4

That’s pretty weird. May have been a cache issue.

I see many users in the forum clearing cache as a first troubleshooting step.

5

As a habit having used mautic for years I always clear cache before every save but even with a cleared cache the issue still occurred.

It is very weird when you repeat the process again and the same thing happens.

I can confirm though the double form still comes up with code mode and the auto js form code. I ended up using the manual code to get around that