Issues with Multiple Mautic Forms on One Landing Page

Product Support
1

Hello Mautic Community,

We are currently using Mautic (v5.2.2) to capture leads on a lengthy landing page by inserting two identical forms. While the first form works as expected—showing validation messages and success notifications on the same page—the second form redirects to a separate URL upon submission, regardless of whether the fields are filled or not.

Here’s a brief overview of the behavior:

  1. First Form:
  • Empty Submission: Displays “This is required.” messages immediately after the respective fields.
  • Successful Submission: Shows a green success message at the top of the form.
  1. Second Form:
  • Empty Submission: Redirects to mydomain/form/message with error messages displayed in a basic format.
  • Successful Submission: Redirects to the same URL with a success message, also in a basic format.

Both forms are capturing leads correctly in Mautic, but the inconsistency in behavior is frustrating.

Technical Details:

  • Mautic Version: v5.2.2
  • PHP Version: 8.2.27
  • Database Type and Version: pdo_mysql, 8.0.39-30

Possible Cause:
We suspect that this issue stems from JavaScript handling multiple forms on the same page, which may require adjustments to ensure both forms behave consistently.

Request for Help:
If anyone has experienced similar issues or has insights into how to configure multiple Mautic forms on a single page without redirection, your guidance would be greatly appreciated. Any tips or solutions would not only help us but also assist others facing the same challenge.

Thank you!

DG

2

It has been 9 days since we posted this issue, and we haven’t received any responses yet. We understand that Mautic is an open-source platform and that official support is limited to the paid version. However, this issue persists, and we believe others may encounter the same challenge when using multiple forms on a single page.

If anyone has insights, workarounds, or has faced similar behavior, we would greatly appreciate your input. Your help could benefit not just us but others in the community as well.

Thank you in advance!

3

Hello @dogfishg64,

We understand that Mautic is an open-source platform and that official support is limited to the paid version.

Just to clarify, there is no paid version of Mautic. Some companies offer Mautic as a hosted SaaS solution, but Mautic itself is fully open-source and maintained by the community. Volunteers help whenever they can and when they have the right knowledge. If you need guaranteed fast support, you might want to consider a company that offers dedicated services.

If you believe this is a technical bug, I recommend reporting it directly on Mautic’s GitHub. That way, someone from the community or a contributor might take a look. Keep in mind that bug prioritization depends on severity, and more specific cases, like yours, might take longer to be addressed, especially when there is an easy workaround: placing the second form on a separate page.

Regarding the issue itself, have you double-checked the configuration of the second form? Could it be set to redirect instead of displaying messages on the same page? Also, what technology is your website using? It could be related to how your CMS or frontend handles forms.

Best,
Ricardo

1 Like